Shipping policy

1. Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Time:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days

Delivery delays can occasionally occur due to weather, customs, or courier delays.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation Email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently [do/do not] ship internationally.
If international shipping is available, please note that customs duties and taxes may apply and are the responsibility of the customer.

5. Damages

Racazon is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.